Terms and conditions

Welcome to ARDONNA

Shipping Policies

At Ardonna, we are dedicated to providing you with a seamless shopping experience. From the moment you place your order to the time it reaches your doorstep, we ensure secure packaging, timely dispatch, and smooth delivery. So you can enjoy your new pieces without any stress.

Order processing

All orders are processed within 24–48 working hours.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is dispatched, tracking details will be shared via SMS, WhatsApp, or Email.

Delivery Time

We offer standard delivery across all locations.

Estimated delivery time is 5–7 business days, depending on your location.

Payment & Processing

Prepaid orders are processed faster as no verification is required before dispatch.

We recommend choosing prepaid payment for quicker processing and smoother delivery.

Prepaid orders are eligible for a 3% discount.

For Cash on Delivery (COD) orders, verification is required via email, phone call, or WhatsApp before dispatch.

COD charges are applicable and are not included in the MRP.

Shipping Charges

Free delivery is available on pre-paid orders.

Delays

While we strive to deliver your order on time, delays may occur due to weather conditions, logistics issues, or regional restrictions. We appreciate your patience and understanding in such situations.

Exchange Policies

Our Commitment:

At Ardonna, we strive to make your shopping experience smooth and enjoyable. While we do not offer refunds, we are happy to facilitate exchanges in accordance with the policy outlined below. Your satisfaction is important to us, and we're here to assist you throughout the process.

Eligibility for Exchange:

Exchanges are accepted within 3 days of the delivery date.

To qualify for exchange:

"The product must be unworn, unused, undamaged, and include all original tags. It must be returned in its original packaging."

Exchange Process:

Provide your order number and reason for exchange.

The exchange process typically takes 10-15 business days. Once exchange completed, the exchanged item cannot be exchanged again.

Once the product is received and inspected, we will process your exchange.

Price Difference:

If you choose an item with a higher value than the one you’re exchanging, we will send you a payment link to cover the price difference.

If you choose to exchange your purchase for an item of lower value, you are required to select additional product(s) to match the original order amount.

Please Note, any remaining balance will not be refunded or credited.

Damaged or Incorrect Items:

In the rare case of a damaged item, manufacturing defect, or incorrect order:

Email us a photo of the product within 24 hours of receiving your order. You will be offered store credit or the option to exchange the item for another product.

Exchange Fee:

A flat ₹200 exchange fee will be applicable for all exchanges, except in cases of damaged or incorrect items.

Sale Items

All sale purchases are final and cannot be exchanged.

Important Information

No Refunds: We do not offer refunds under any circumstances. For damaged or incorrect items, store credit will be issued or an exchange will be facilitated.

Store credit will be valid till 6 months.